If an account with a 30 day money-back guarantee is purchased and cancelled within 30 days of sign up, the Customer will, upon request, receive a full refund of all hosting fees. Requests for these refunds should be made through our Billing Team. Refunds made for a 30 day money-back guarantee will not include domain registration fees, setup fees, or any fees for additional services that are purchased in the first 30 days. Refunds are not available if your account has been suspended.
Money-back guarantee is only applicable to those services that are specified with this offer. Under the money-back guarantee, only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund. This is to protect our money-back guarantee from being abused.
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